How to Fix Epson L360 "Service Required" Error with Adjustment Program
If you are using an Epson L360 printer for your daily business or home office needs, you might encounter a situation where the printer suddenly stops working. Typically, the power and ink indicator lights will start blinking alternately, and a pop-up message on your computer screen will say "Service Required" or "The printer’s ink pad is at the end of its service life."
This is a common issue known as the Waste Ink Pad Counter error. In this article, we will guide you on how to understand this error and fix it using the Epson L360 Adjustment Program (Resetter).
Understanding the "Service Required" Error
The Epson L360, like many other inkjet printers, has a built-in sponge pad called the Waste Ink Pad. Its purpose is to collect excess ink during print head cleaning cycles. To prevent ink from overflowing and damaging the printer or your furniture, Epson includes a digital counter that tracks usage.
When this counter reaches its limit (usually 100%), the printer’s firmware locks the device to prevent leakage. This triggers the "Service Required" error.
While Epson officially recommends taking the printer to an Authorized Service Center to replace the pad and reset the counter, many users choose to reset the counter themselves using a utility software known as the Reseter or Adjustment Program to continue printing urgently.
Important Disclaimer
Note: Resetting the digital counter does not physically clean the ink sponge. If you continue to reset the printer repeatedly without cleaning or replacing the waste ink pad, the waste ink may eventually overflow and leak out of the bottom of the printer. We recommend checking the physical condition of the ink pad or installing an external waste ink bottle.
Features of Epson L360 Adjustment Program
The Adjustment Program is a maintenance utility that allows users to perform various diagnostic and maintenance tasks, including:
Waste Ink Pad Counter Reset: The most common feature used to fix the blinking light error.
Head Cleaning: Perform strong cleaning cycles to unclog nozzles.
EEPROM Data Copy: Backup and restore printer configuration.
Initial Setting: Configure printer settings after a mainboard replacement.
How to Use the Epson L360 Resetter
If you have obtained the Epson L360 Adjustment Program, follow these steps to reset your printer.
Resetter Epson L120
Versi: -- | Size: 2.2MB | Server: Google Drive
Prerequisites:
Ensure the Epson L360 driver is installed on your computer.
Connect the printer to the PC via USB cable.
Disable your antivirus temporarily (some antivirus software may flag system tools as false positives).
Step-by-Step Guide:
Extract the File: Download and extract the Adjustment Program (AdjProg) files using WinRAR or 7-Zip.
Run the Program: Open the folder and double-click on AdjProg.exe or the loader file.
Select Model: Click on the "Select" button. Choose L360 in the "Model Name" dropdown menu. Leave the "Port" setting to Auto Selection, then click OK.
Particular Adjustment Mode: Click on the "Particular Adjustment Mode" button on the right side of the window.
Waste Ink Pad Counter: Scroll down to the "Maintenance" section, select "Waste Ink Pad Counter", and click OK.
Check Status: Check the box next to "Main Pad Counter" and click the "Check" button. This will show you the current percentage (likely 100%).
Reset: Check the "Main Pad Counter" box again, and this time, click the "Initialize" button.
Finish: A popup will appear asking you to turn off the printer. Turn off your Epson L360 using the power button, then click OK on the software.
Restart: Turn your printer back on. The blinking lights should stop, and the printer should be ready to use again.
Conclusion
The "Service Required" error on the Epson L360 is a safeguard, not a catastrophic failure. By using the Adjustment Program, you can reset the software counter and extend the life of your printer. However, always remember to maintain the hardware by checking the physical waste ink pads to avoid leaks.
If you are uncomfortable performing these steps yourself, visiting a professional service technician is always the safest option.
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